Returns

Returns to The Modist are free and simple to make. If you need to send an item back, simply register your return with us within 28 days of receiving your order. Then, all that’s left to do is organise your collection.

Items should be sent back in the original, unused condition, with all The Modist and designer tags still attached. Returns that do not meet our requirements may not be accepted.

Merchandise sold during clearance (final sale markdowns) is not returnable.

Please make sure to read the product policy, before returning your items.

Returns from the Rest of the World

Returns from within the United Arab Emirates

If you have any queries, please do not hesitate to email our Personal Service team 24 hours a day, 7 days a week at personalservice@themodist.com or call us on the numbers listed below:

 


For exchanges, please contact our Personal Service team.

Returns from the Rest of the World

If your order was delivered to any country excluding the United Arab Emirates, your return will be collected by DHL.

Please follow the instructions below:

 
  1. Tick the items you wish to return on both returns notes.
  2. Contact our Personal Service team via email or phone to register the products you wish to return.
  3. You can either contact the collection courier directly by calling +44 207 191 1919 or +971 512 1999 and arrange the collection at your convenience, or our Personal Service team will be happy to do this for you.
  4. Pack the products in the original packaging, placing one returns note in the box.
  5. When the courier collects the products, please give the second returns note to them in exchange for proof of pick-up.
  6. Once your return has been processed, the full amount including import duties (less sales taxes and delivery charges) will be refunded to your original payment method within 7-10 days, depending on your bank’s policies.

Returns from within the United Arab Emirates


Please follow the instructions below:

 
  1. Tick the items you wish to return on both returns notes.
  2. Contact our Personal Service team via email or phone to register the products you wish to return.
  3. You can either contact the collection courier directly by calling +971 4 516 3790 and arrange the collection at your convenience, or our Personal Service team will be happy to do this for you.
  4. Pack the products in the original packaging, placing the returns note in the box.
  5. When the courier collects the products, please give the second returns note to them in exchange for proof of pick-up.
  6. Once we have received and processed your return, your original payment method will be refunded within 7-10 days, depending on your bank.

Product Policy

All items returned to The Modist must be unworn and in new and unused condition. Those that do not meet our criteria will not be refunded and will be returned to the customer.

Late returns may be accepted at our discretion.

Please ensure clothing is returned with all The Modist and designer tags attached. Take care when trying on light colours or delicate fabrics, and return items in new and unused condition.

Please return any dust bags, certificates of authenticity and boxes as these are considered to be part of the product.

Shoes should be returned without markings to the sole or shoe box.

We ensure all products that leave The Modist warehouse are in perfect condition. If you receive a damaged product, please contact our Personal Service team immediately.