Terms & Conditions

Welcome to The Modist website ("Website"). By entering our Website, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this site, you agree to comply with these Terms.

Use of the Website

Making a purchase

Placing an Order

Pricing Policy

Payment

Returns

Exchanges

Gift returns

Promotions

Passing of property and risk

Governing Law

Contacting Us

 

Use of the Website

The Modist is an online service for the sale of clothing, accessories and other merchandise ("Product(s)"). “We”; “Our”; means THE MODIST by The Modist London Ltd , 20 Eastbourne Terrace, London, W2 6LG. Registered Number 10444052 and THE MODIST FZ LLC Office 304, 3rd Floor, Building 8, Dubai Design District (D3), Dubai AE 333210. Registered number: 93554 UAE. We own and control the Website.

To purchase through The Modist Website, you will be requested to either register or provide your email address and other details so you can checkout as a guest. The information sought will allow The Modist to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The Website is available only to individuals who meet The Modist terms of eligibility, who have been issued a valid payment method, i.e. a credit card etc., and who have authorised The Modist to process a charge or charges on their payment method in the amount of the total purchase price for the Product(s).

By making an offer to purchase Product(s), you authorise The Modist to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (and to the extent permitted by law appropriate credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card identification. We will only give your personal information to third parties where the law either requires or allows us to do so.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

If we reasonably suspect that information provided by you is or may be false, The Modist may use the information you provide to conduct suitable anti-fraud reviews.

We reserve the right to restrict multiple quantities of a specific product being shipped to any one customer or postal address.

In case your personal information changes, please notify us by updating your information on your Modist Account.

The Modist may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.

 

Making a purchase

When you make a purchase through The Modist Website, you are offering to buy Product(s) for the price stated, subject to these Terms.

All orders are subject to acceptance and availability.

 

Placing an Order

The Website contains an instructive guide that will walk you through the process of placing an order – please see the How to Shop page. You place your order for any selected products by clicking on the Submit Order button at the end of the online order process.

Once you have placed your order, you will receive an email acknowledging the exact details of your order.

Please note that although the Website lists available and unavailable Product(s), you may only purchase available Product(s). However, there may be occasions due to circumstances beyond The Modist control, where the Product(s) that is ordered is not available. In this case the Product(s) will be cancelled from your order and will be communicated to you. You will not be charged for the Product(s).

Unless otherwise notified, The Modist's acceptance of your order occurs when you receive an email notifying you that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside The Modist's control, which may result in you having not received that email in a timely manner.

If you require any information regarding your order(s), Contact a member of our Personal Service team 24 hours a day, 7 days a week at personalservice@themodist.com or call us on the numbers listed below:

 

 

The Modist may not accept your order if (without limitation):

  • a product you have ordered is out of stock.
  • we are unable to obtain authorisation for your payment.

 

We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

 

Pricing Policy

At The Modist Website your currency is linked to the country that you are delivering to. Currencies on the site are US Dollar, AED, GBP and Euro.

All currency priced products will be honoured as advertised unless it is obviously incorrect.

The prices of the Product(s) on The Modist include any import duty and taxes for your delivery country.

Product(s) prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the products are marked down at any time during the selling period.

 

Payment

Payment will be collected from your payment method upon the packing of your order from The Modist Website.

You confirm that the payment method that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment method refuses to authorise payment, The Modist will not be liable for any delay or non-delivery.

All payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

All care is taken, as it is in The Modist’s power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, The Modist cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

Returns

If a customer is not happy with their purchase they may obtain a full refund or a change of size exchange (subject to availability) within 28 days of receipt of the goods. This does not effect your rights. Satisfaction is always a top priority and as such each query is addressed individually to the best of our ability. Please read our return policy here.

Your refund will be credited to the original purchaser's payment method and will exclude delivery costs (except for faulty products) and duties and taxes.

Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Please be aware that to receive a refund or exchange, the Product(s) must be unworn and in the same condition as received by you, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined.

All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected.

Merchandise sold during clearance (final sale markdowns) is not returnable.

Please feel free to address any additional questions you may have to a member of our Personal Service team by writing us an email at personalservice@themodist.com.

 

Exchanges

To request an exchange, please contact us at personalservice@themodist.com. We are currently able to process exchanges for size changes only, subject to product availability.

 

Gift returns

If you have received a Product(s) from The Modist as a gift, you can exchange it for another product of the same value, but must pay the additional shipping, taxes, import duties and any additional charges which may incur as a result of the exchange.

 

Promotions

We are delighted to have you shopping with us using your promotion code or voucher. Please note that the promotional code or voucher cannot be used in conjunction with any discounts on site during our sale periods. Please contact Personal Service for any further inquiries.

 

Passing of property and risk

The Modist retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to Modist.com, if payment is refunded to you.

Risk on the Product(s) will pass to you upon delivery.

 

Governing Law

These Terms are governed by English Law and you can bring proceedings in respect of the Product(s) or any dispute arising under or in connection with these Terms in the English courts.

 

Contacting Us

If you require help when ordering or would like to provide feedback on our service, please email us at personalservice@themodist.com or call us on the numbers listed below:

 

 

If you would like to contact a member of our Personal Service team about shipping or a delivery enquiry, please email personalservice@themodist.com.